Inventory & Logistics Operations
The Ops Layer Most Agencies Pretend Doesn't Exist.
Shipping, COD and returns, sorted.
Sound familiar?
- 01RTO eating 25-30% of your COD orders with no system to catch it
- 02Return rates north of 28% with no root-cause tracking
- 03Shipping costs that creep up every quarter with no renegotiation
- 04No WhatsApp/IVR confirmation step before dispatch
How we do it
WetreatRTOasasolvablemathproblem:WhatsApp/IVRorderconfirmationbeforedispatchcutsRTOby15–25%.WesetupandmanageShiprocket/Delhivery/BlueDart,trackreturnreasonsbySKU,andpushfashionreturnratestoward<20%insteadofthe28–35%industrynorm.
What's included
- Shiprocket/Delhivery/Blue Dart setup & management
- COD verification via WhatsApp/IVR
- Return-reason tracking by SKU
- Carrier cost renegotiation
- Monthly RTO & return-rate reporting
- RTO reduction via COD verification
- 15–25%
Questions, answered.
Can you fix RTO without killing COD conversion?
Yes — WhatsApp/IVR confirmation is a light-touch step that filters bad orders without adding checkout friction.
Do you handle carrier negotiations?
Yes, as part of ongoing logistics management, not a one-time project.